Publicly funded NHS & social care services
Publicly funded NHS & social care services

End of Life Care (Co-ordination Centre)

End of Life Care (Co-ordination Centre)

The End of Life Co-ordination Centre provides a single point for health and social care professionals to access urgent care and support for people who are in the last few weeks or days of life. The Co-ordination Centre acts as a link between professionals, carers and service users, ensuring that timely packages of care are arranged and meet the needs of the service user, carer and families.

This page also provides links to information and advice that can support service users with a life limiting condition and can also help their carers.

Who is this service for?

The End of Life Co-ordination Centre supports adults over 18 who have a life limiting illness, are registered with a South Gloucestershire GP and who are in the last few weeks or days of life.

The information on this webpage will provide information on a range of subjects to anyone with a life limiting illness and their carers/families.

How does this service work / what's involved in this service?

Any health or social care professional can refer to the End of Life Care Co-ordination Centre, for help in arranging rapid access to care and support in the community.

Care may be provided from the following services:

Domiciliary care agencies
Palliative Care Home Support (PCHS)
Marie Curie Support Workers
St Peter’s Hospice at Home Service

These services offer specially trained support workers that work with people as they near the end of their life. The staff may work in pairs or by themselves depending on the service and the person’s needs.

These staff are used to working in a person’s home and providing physical and emotional support to both the service user and carer. The length of their visits, frequency and how long the service is provided for will depend on the service user’s needs.

In addition, care may also be provided by domiciliary care support workers. These care workers may be involved initially and work closely with service users and their families on a regular basis. As a person’s needs increase, it may be more appropriate for specially trained support workers in end of life care to become involved.

The Co-ordination Centre can also access overnight care for people at home (Night Sitters). This may be used to give carers a break for a night or two, for example. This can often help carers to continue to support their loved one at home.

The End of Life Coordination Centre will also act as a link between professionals, service users and families. For example, this may consist of ringing service users or carers to let them know what care has been arranged, to check if the right amount of care is being provided or assisting in providing equipment to support the person and carer.

How do I access this service?

Your health or social care professional will refer you to this service if additional support is required at home.

Once you have been referred to the service, they will contact you to confirm receipt of the request and let you know how to contact them.

What does this service cost?

There is no cost to access the following services if the health professional has identified that the person should receive care from them:

Palliative Care Home Support (PCHS)
Marie Curie Support Workers
St Peters Hospice at Home Service
End of Life Care Co-ordination Centre Night Sitters

This is because they are funded via the NHS, and are also known as Continuing Health Care.

If a person is not yet entitled to Continuing Health Care and the person requires support at home (e.g. domiciliary care) then the person may be required to fund their care or contribute towards it. This will depend on the amount of money that a person has. Further information about this is available from your local social services.

In what areas is this service available?

The End of Life Care Coordination Centre is only available to people who are registered with a South Gloucestershire GP.

The information and links to useful organisations are accessible to everyone (see ‘Useful Links’ on the right hand side of this page).

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Locations

Kingswood Civic Centre
Telephone
01179 461052
Location:
Kingswood Civic Centre
Bristol
South Gloucestershire
BS15 9TR
Open:
8.00am - 6.00pm
St. Martin's Hospital
Location:
St. Martin's Hospital
Clara Cross Lane
Bath
BA2 5RP
Open:
9.00am - 5.00pm (Saturday - Sunday)

Useful Links

Other Services in ‘Care in your Home’