Publicly funded NHS & social care services
Publicly funded NHS & social care services


Practical advice and links to other websites to support Service Users and Carers.

Who is this service for?

Do you look after a family member or friend who can’t cope on their own because they are ill, frail, disabled, have sensory loss or mental health, drug or alcohol problems?

You may see this as ‘just something you do’ as that person’s partner, friend, relative or neighbour. In fact you are what is known as an ‘unpaid carer’.

Anyone can become a carer – young people, adults and parents of children with disabilities or other needs. Caring for someone covers a lot of different things like helping with their washing, dressing or eating, taking them to regular appointments or keeping them company when they feel lonely or anxious.

While many people find this role rewarding, it’s important to recognise that you need to look after yourself too. If you don’t do this, you risk becoming ill yourself.

There is a range of support available, which can help you continue in your caring role and also help you have a life of your own.

This could include: – information on how to arrange a short break, which is right for you – support to continue work/study – getting information about care and support for the person you look after in addition to, or instead of the caring you do.

Did you know? Everyone who looks after someone else is now entitled to a carers’ assessment even if the person they look after doesn’t receive care and support. If the person you look after doesn’t live in Bath & North East Somerset, contact their  council to find out about support for carers.

How does this service work / what's involved in this service?

District Nurses provide nursing care to housebound adults enabling them to maintain independence. We care for patients with a wide range of health problems including wound care, acute illnesses, complex or long-term health problems and end of life care.    

Community Matrons are Advanced Nurse Practitioners who case manage service users with multiple complex long-term conditions. Each Community Matron is responsible for a nominated set of GP practices in their area with a responsibility to prevent unnecessary and unplanned  hospital admissions.

Dementia Advisers keep in touch with families throughout the course of their illness. They provide up-to-date information about services that are available in the community, and help people living with dementia and their families access the support they need at every stage of the illness. This could include information on day care opportunities, community activities, respite care, telecare, nutrition, emotional support, etc. People with dementia and family carers can talk to their adviser at any point as their situation changes and the adviser will point them in the right direction for further help.

Comments below are from Carers Interviews,  who have contact with Community Matron Services

“It gives me reassurance as a carer, I feel they are there for guidance”

“It has helped to give me confidence, I don’t feel so Isolated and alone and I know I have a backup. My husband also feels much safer”

“We could not be without them!”

“They have relayed information to the family and it seems to be the little things that they do that makes all the  difference”

How do I access this service?

Speak to your GP about our Dementia Advisors in South Gloucestershire

You can self-refer to Community Matrons and District Nursing.

For further information, please see the links below.

Community Matrons

District Nursing



In what areas is this service available?

B&NES and South Gloucestershire, however Dementia Advisors are currently only available in South Gloucestershire. Talk to your local GP for further information regarding our services.

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