At Sirona we aim to provide you with the highest quality care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you. For the purposes of the Data Protection Act, Sirona is the Data Controller of your information.
All staff involved in your care will be bound by the Data Protection Act, Common Law Duty of Confidentiality as well as Sirona Policy and Procedures which comply with professional guidance, best practice and the law. The following details should enable you to make informed decisions about the use of your information.
The records we keep could be stored in paper form or electronically (or both) and may include:
Information will be collected by those who support the provision of our services.
If we think we should share information with anyone outside the care team we will normally tell you first and ask you to give consent. You may wish to limit the sharing of your information. If you decide to do this we will discuss with you how this may affect your care or treatment. We will respect your wishes as to what information we can and can’t share with whom.
We may use different communication methods to keep you informed of appointments, eg. text reminders, or leaving reminder messages on your answerphone. If you do not wish us to contact you in this way, please inform a member of staff.
It may be helpful for some members of your family, friends or carers to see your record. We will only do this if we have your consent.
Your records will be used to plan your treatment by doctors, nurses or any other care professionals, such as social care staff, as well as administrative staff and clinicians in other health care settings, to ensure we provide you with the best possible care.
Sirona may also use your information to:
You may be asked if you would be willing to take part in an approved research project but you do not have to agree if you do not want to.
Your information will be accessed by clinical and administrative staff to provide you treatment and care. This could include health care professionals based in another location.
Sirona works in partnership with the NHS and with other NHS-related organisations. Clinical staff employed by these organisations may be consulted for an expert opinion relating to your care.
Information about your treatment may be shared with other organisations to enable the continuation and/or support of your care eg. NHS Trusts, your GP, clinical networks, such as cancer care, etc. For Bath and North East Somerset service users this may include information being shared or transferred to Virgin Care. This is to ensure that the transfer of those services, which took place on April 1st 2017, took place safely and prevents any delay or break in care.
We may also share some of your information subject to strict agreement on how it will be used with local authorities, education services, voluntary or private care providers.
If you need to be referred to another Sirona service for further treatment, information about your medical condition and care will be sent to that service.
Your information may be shared to provide out of hours clinical support, or other support services, such as transport. All such services are bound by the Common Law of Confidentiality and local agreements.
There are occasions where the Sirona has a legal duty to pass patient/service user information to relevant authorities. This is explained below.
Everyone working for or with Sirona has a legal duty to keep your information secure and confidential at all times. Staff will be trained on the Data Protection Act 1998 and the Common Law of Confidentiality and robust technical measures are in place to keep your information secure when stored electronically.
Your information will not be disclosed to a third party, eg. private company, solicitor, employer, without your consent unless there is an overriding reason to do so such as a court order or to comply with other legislation.
We are required by law to report certain information to appropriate authorities. This might include:
We will only breach confidentiality after careful consideration and our reasons and actions will be documented fully.
Your record is retained by Sirona in accordance with NHS guidelines. Under the Data Protection Act you have the right to obtain a copy of your health or social care record. There may be a fee depending on the information requested. Contact the service which has most recently provided your care for details of how to access your information. You can also apply:
If you have any concerns on how your information is used or might be used or you require further information please talk to the healthcare professional providing your care. For a translation of this document, an interpreter or a version in large print or Braille, please contact the service providing your care. For more information about your rights under the Data Protection Act, contact:
The Information Commissioner’s Office
Wycliffe House, Cheshire SK9 5AF
Helpline: 0303 123 1113 (local rate) or 01625 545 745
To make a complaint, see Customer Care Service
Sirona takes the handling of your information extremely seriously. This includes any information provided via this website. We will retain any information submitted online, in digital and/or hard copy form, in order to respond or deal with any request, enquiry, feedback or other submission you may have made.
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Sirona reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.