Female in a blue jacket sat at an office desk picking up a telephone with a list in front of her.

Who is this service for?

Our Single Point of Access (SPA) is experiencing unprecedented levels of demand.

For urgent support within 48 hours please call us on 0300 125 6789.

You may have to wait a few minutes longer than normal but please bear with us and we will get to you as soon as we can.

For non-urgent referrals please email and these will be triaged by a clinician within two working days. Email addresses can be found on the right.

If you have a medical emergency, call 999


The Single Point of Access (SPA) is the number to call for those receiving healthcare services in their homes from community teams including District Nurses, Therapists and Support Workers.

It is also the number clinicians can use to refer people into community health services no matter where they live in Bristol, North Somerset and South Gloucestershire, including GP urgent referrals that require a response within 2 hours.

What we do

  • We can support you to access the right service to meet your needs
  • We can also help you to get information in a different format if you need it
  • We are open 24/7 with admin and clinical staff available to talk to you

How do I access this service?

You can contact the service using the details in the blue box.