Real-time scores given by our service users can now be seen on our website here
The results highlight both good and poor experiences and are vital for us to ensure we learn, share with colleagues and improve as we continue to provide quality health and social care.
Sirona provides high quality specialist community services across Bath and North East Somerset and South Gloucestershire and we are committed to providing care for individuals as if they are members of their own family.
Our Taking It Personally values of making people feel welcome, valued, supported and safe whenever they are in contact with Sirona are also reflected in the real time scores from questionnaires across our services.
Janet Rowse, chief executive, said: “Our scores from questionnaires asking people if they would recommend our services are consistently high but we must never become complacent.
We have always been a learning organisation and to do that we need to ensure we share experiences and improve.
“Listening to those who use our services and actively involving them in shaping and designing existing and future ones is key.”