General & Seasonal News

Coronavirus: Service Changes

By 28th March 2020 August 27th, 2020 No Comments

Last updated: 27 August 2020

This page will be regularly updated with any changes to service provision as a result of the Coronavirus pandemic.

We will also be updating our advice and information section with downloadable information too.

Information about wearing face coverings

Adult Community Health Services

Musculoskeletal (MSK) Physiotherapy and Interface Services

In line with National Guidance, we are re-opening  Musculoskeletal Services for routine referrals from Wednesday 3rd June 2020.

Referrals will need to be made electronically via either EMIS Managed Referral or service e-mail.

Our preferred process for referrals to the Sirona MSK services within Bristol, North Somerset and South Gloucestershire is via EMIS Managed referral. If your practice currently does not have access to EMIS managed referral then please use email (see below for details), or e-referral (Bristol MATS – only if no other route available). We no longer accept paper referrals; these will be rejected back to the referrer to send via an appropriate electronic route.

Bristol MSK Interface (MATs + SATs)
MSK Physiotherapy
North Somerset MSK Interface Managed Referrals only
MSK Physiotherapy
South Gloucestershire MSK Interface (CATs + SATs) Managed Referrals only
MSK Physiotherapy

We will continue to prioritise urgent referrals, with appointments delivered virtually where possible.

The safety of our staff and service users is our priority and we are working towards reintroducing  face to face appointments and ensuring robust infection, prevention and control procedures and social distancing rules are followed. This will naturally impact service capacity and therefore waiting times.

People on our current caseload do not require re-referral. We will contact them to see if further assessment is required and initiate the appropriate management pathway.

We are working closely with our secondary care colleagues for diagnostic services and the reduction in capacity due to ensuring all safety guidance is followed may lead to possible restrictions in imaging availability and therefore increased waiting times for procedures.

To support you, we will continue to run our advice and guidance line.

Location Clinician Advice Line Clinician Email Advice
Bristol 07799 478679
North Somerset 07980 934977
South Gloucestershire 0117 340 8452

This page may also be useful for your service users

Dressing Clinics

Weekend appointment-only dressing clinics at Cossham and Yate have been stopped immediately in order to protect people as a result of the pandemic. Anyone who needs a dressing changed should speak to their GP.

Bristol Palliative Care Home Support Team (PCHS)

This service has been restored effective Monday 6 July 2020. The PCHS will be covering Bristol localities only and visits will be provided by the team seven days a week between 9am and 5pm.

Minor Injury Units

Help save lives by using the right service. Bristol, North Somerset and South Gloucestershire residents are being urged to do their bit for the NHS and help save lives during the COVID-19 outbreak, by using the right health services for their needs.

Active Ageing

Client visits will recommence in homes where appropriate from the end of August 2020 with the addition of Personal Protective Equipment as per our guidelines.

Ongoing support and signposting will be reinitiated for clients as per clinical judgement and availability of other services.

Community Bladder and Bowel services in Bristol, North Somerset and South Gloucestershire (BNSSG)

Community Bladder and Bowel Services across BNSSG will resume accepting receipt of referrals as of Monday 7 September 2020.

Walk-in Centre at Boots, Broadmead, Bristol

The temporary closure of the Walk-In Centre at Boots in Broadmead, Bristol, is to be extended to 30 September while options are considered to restore the service within national guidance around social distancing as our priority is to ensure the safety of our staff and service users.

Suspended classes

  • Diabetes Structured Education
  • Pulmonary Rehabilitation
  • Strength and Balance Classes
  • Musculoskeletal Physiotherapy classes/groups

Other changes to services

Please use the links below for information on changes to specific services, and for details of advice and guidance lines (where available):

Children’s Services

Lifetime Service

Services provided by ourselves via the Lifetime Service for children with life-limiting conditions, Children’s Hospice South West and Jessie May are working together to meet the urgent and essential needs of the families that we care for through this challenging time. Our first priority is to ensure that children remain cared for and supported in the community wherever possible and appropriate. From 11 April, a dedicated telephone number offering 24/7 access to advice and support from a nurse with hospice/community care experience has been provided to families directly.

Community Children’s Health Partnership (CCHP)

We have made the difficult decision to suspend the majority of our face-to-face work for the time being. Contact with families will instead take place over the telephone, wherever possible.