Publicly funded NHS & social care services
Publicly funded NHS & social care services

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11341-2High quality care is achieved when service users have a positive experience of services, when their care is individualised, when their safety is maintained, and when they have a good outcome.

To achieve this, we make sure that we really listen to what the public and staff say about our services, both compliments and concerns, that we take them seriously and do something about them. Listening and learning from service users on an ongoing basis is fundamental to quality improvement.

For the latest real-time scores given by our service users taken from questionnaires about our services, see the following website.