Male leaning onto his knee in a cycle track which indicated he has some type of muscle injury.

Who is this service for?

This service deals with musculoskeletal referrals which may require decision-making in order to establish the best course treatment from a range of options including steroid injection therapy, investigations such as MRI or ultrasound scanning, or referral to a surgeon.

We review each referral and decide the appropriate service it requires. Some referrals are accepted for assessment within the service; others may be referred directly to an orthopaedic surgeon.

What we do

The Musculoskeletal Interface Service supports people who have a problem with their musculoskeletal system e.g. muscles, bones, joints, ligaments or tendons.

The service sorts referrals from the Referral Support Service and GPs to ensure people receive the most appropriate care for their musculoskeletal condition.

The service works closely with the Musculoskeletal Physiotherapy Service.

How do I access this service?

You need to be referred by a healthcare professional to access this service.

Cancelled/missed appointments

If you are unable to make your appointment with the Musculoskeletal service due to urgent reasons, we ideally need a minimum of 48 hours’ notice to reschedule your appointment. To cancel your appointment please contact our telephone bookings line, on 01275 546777, during the following hours: Monday – Thursday: 9.00 to 16.30 Friday: 9.00 to 16.00

Outside of these hours there is the option to leave a voicemail regarding your cancellation. However you will need to call back within working hours to re-arrange an appointment. If the service does not receive contact regarding a re-booking within one week of the cancellation then you will be discharged back to your referring clinician.

If you fail to attend your appointment without contacting the department or cancel more than two appointments within the course of treatment then you will be discharged from the service with a letter to your referring clinician.

I’m a clinician – how do I make a referral to this service?

Referral information and other clinical guidance can be found on the CCG’s Remedy site:

Musculoskeletal Interface Service on Remedy

Service provided by Sirona

Castlewood

Clevedon
North Somerset
BS21 6FW

Contact us

01275 546777

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