Front entrance of South Bristol community hospital

Coronavirus (COVID-19): Changes to this service

  • Face coverings must be worn by everyone who enters the facility. Disposable face coverings are available if required. For up to date guidance and information regarding covid-19 precautions, please see here.
  • Any visitors who refuse to wear a face covering may be asked to wait outside or in another area.
  • Hand washing facilities and hand sanitiser are available.
  • Due to social distancing requirements there is a reduced waiting room capacity. For this reason patients must attend the facility alone unless they are a child or vulnerable adult and need to be accompanied.
  • There is a one way route in operation at the site; visitors must follow signage in and around the facility.
  • For infection control reasons, no toys or magazines are available in waiting areas at present.
  • Staff are available to treat minor injuries and minor illnesses between 8am and 8pm seven days a week. Appointments for minor illness are also available via NHS 111.

Please watch this short video to learn more about what to expect from your visit to the Urgent Treatment Centre.

Who is this service for?

Our centre will see both adults and children. Please see the list below of what we can and cannot treat below.

What we do

The Urgent Treatment Centre is a nurse and paramedic -led walk-in medical centre to support the local community with urgent minor injuries and illness.

The centre is based at South Bristol Community Hospital. The service is not appropriate for life-threatening injuries, but can help with minor injuries such as sprains, strains or scalds, as well as minor illnesses.

Our Urgent Treatment Centre can provide assessment and treatment on the following:

  • Uncomplicated limb injuries
  • Minor head injuries
  • Strains and sprains
  • Bites and stings
  • Minor scalds and burns
  • Ear and throat infections
  • Minor skin infections and rashes
  • Minor eye conditions
  • Coughs and colds
  • Minor illnesses
  • Emergency contraception

We are unable to help with:

  • Acute chest pain
  • Serious medical emergencies posing immediate threat to a person’s health or life
  • Serious head injury, loss of consciousness

In these instances, you should visit A&E.

If you have had diarrhoea or vomiting in the last 48 hours, please call 111 for advice. Do not come into the Urgent Treatment Centre.

How do I access this service?

You can access the service by contacting 111 who following triage will book you an appointment, or you can just arrive at our Urgent Treatment Centre during opening hours. The centre is open every day from 8am – 8pm.

Please note, if we have too many seriously ill or vulnerable people requiring attention, or there is a high volume of people in the department, we may have to either restrict our service or operate a triage only service. If this is the case, we will inform you of this when you arrive at reception.

I’m a clinician – how do I make a referral to this service?

Referral information and other clinical guidance can be found on the CCG’s Remedy site:

Service provided by Sirona

South Bristol NHS Community Hospital

Hengrove Promenade
Whitchurch Lane
BS14 0DE

Sat nav postcode: BS14 0DB

Opening hours

Monday – Sunday, 8.00am – 8.00pm


Tel: 0300 124 6260

In a life threatening emergency, call 999.