Last updated: 27 August 2020
This page will be regularly updated with any changes to service provision as a result of the Coronavirus pandemic.
We will also be updating our advice and information section with downloadable information too.
Adult Community Health Services
Musculoskeletal (MSK) Physiotherapy and Interface Services
In line with National Guidance, we are re-opening Musculoskeletal Services for routine referrals from Wednesday 3rd June 2020.
Referrals will need to be made electronically via either EMIS Managed Referral or service e-mail.
Our preferred process for referrals to the Sirona MSK services within Bristol, North Somerset and South Gloucestershire is via EMIS Managed referral. If your practice currently does not have access to EMIS managed referral then please use email (see below for details), or e-referral (Bristol MATS – only if no other route available). We no longer accept paper referrals; these will be rejected back to the referrer to send via an appropriate electronic route.
|Bristol||MSK Interface (MATs + SATs)||Bristol.email@example.com|
|North Somerset||MSK Interface||Managed Referrals only|
|South Gloucestershire||MSK Interface (CATs + SATs)||Managed Referrals only|
We will continue to prioritise urgent referrals, with appointments delivered virtually where possible.
The safety of our staff and service users is our priority and we are working towards reintroducing face to face appointments and ensuring robust infection, prevention and control procedures and social distancing rules are followed. This will naturally impact service capacity and therefore waiting times.
People on our current caseload do not require re-referral. We will contact them to see if further assessment is required and initiate the appropriate management pathway.
We are working closely with our secondary care colleagues for diagnostic services and the reduction in capacity due to ensuring all safety guidance is followed may lead to possible restrictions in imaging availability and therefore increased waiting times for procedures.
To support you, we will continue to run our advice and guidance line.
|Location||Clinician Advice Line||Clinician Email Advice|
|North Somerset||07980 firstname.lastname@example.org|
|South Gloucestershire||0117 340 email@example.com|
This page may also be useful for your service users
Weekend appointment-only dressing clinics at Cossham and Yate have been stopped immediately in order to protect people as a result of the pandemic. Anyone who needs a dressing changed should speak to their GP.
Bristol Palliative Care Home Support Team (PCHS)
This service has been restored effective Monday 6 July 2020. The PCHS will be covering Bristol localities only and visits will be provided by the team seven days a week between 9am and 5pm.
Minor Injury Units
Help save lives by using the right service. Bristol, North Somerset and South Gloucestershire residents are being urged to do their bit for the NHS and help save lives during the COVID-19 outbreak, by using the right health services for their needs.
Client visits will recommence in homes where appropriate from the end of August 2020 with the addition of Personal Protective Equipment as per our guidelines.
Ongoing support and signposting will be reinitiated for clients as per clinical judgement and availability of other services.
Community Bladder and Bowel services in Bristol, North Somerset and South Gloucestershire (BNSSG)
Community Bladder and Bowel Services across BNSSG will resume accepting receipt of referrals as of Monday 7 September 2020.
Walk-in Centre at Boots, Broadmead, Bristol
The temporary closure of the Walk-In Centre at Boots in Broadmead, Bristol, is to be extended to 30 September while options are considered to restore the service within national guidance around social distancing as our priority is to ensure the safety of our staff and service users.
- Diabetes Structured Education
- Pulmonary Rehabilitation
- Strength and Balance Classes
- Musculoskeletal Physiotherapy classes/groups
Other changes to services
Please use the links below for information on changes to specific services, and for details of advice and guidance lines (where available):
- Heart Failure and Function
- Learning Disabilities
- Nutrition and Dietetics
- Wound Care
Services provided by ourselves via the Lifetime Service for children with life-limiting conditions, Children’s Hospice South West and Jessie May are working together to meet the urgent and essential needs of the families that we care for through this challenging time. Our first priority is to ensure that children remain cared for and supported in the community wherever possible and appropriate. From 11 April, a dedicated telephone number offering 24/7 access to advice and support from a nurse with hospice/community care experience has been provided to families directly.
Community Children’s Health Partnership (CCHP)
We have made the difficult decision to suspend the majority of our face-to-face work for the time being. Contact with families will instead take place over the telephone, wherever possible.