General & Seasonal News

Coronavirus: Service Changes

By 28th March 2020 November 10th, 2020 No Comments
Last updated: 10 November 2020

This page will be regularly updated with any changes to service provision as a result of the coronavirus pandemic.

We will also be updating our advice and information section.

Community outpatient appointments

Please continue to attend your community outpatient appointments unless you are advised otherwise.

You don’t need to call to check a booked appointment is going ahead. We will be in touch if anything changes with your care.

But, please be aware of the following information ahead of your community outpatient appointment:

  • Please come to your appointment alone unless you need a carer
  • Think Hands, Face, Space when you are with us by washing your hands regularly, wearing a face mask while on our premises at all times, and keeping two metres’ space between you and others
  • Please arrive no earlier than 15 minutes before your appointment
  • Less seating capacity means you may be asked to wait outside, or in your car
  • Please leave the building promptly after your appointment.

Other updates/changes to our services can be found below.

Inpatient units

Visiting arrangements for our rehabilitation units at Skylark (Yate), Henderson (Thornbury) or Elton (Clevedon) have been temporarily suspended. Find out more

Minor injuries and urgent treatment

Help save lives by using the right service. Bristol, North Somerset and South Gloucestershire residents are being urged to do their bit for the NHS and help save lives during the COVID-19 outbreak, by using the right health services for their needs.

Walk-in Centre at Boots, Broadmead, Bristol

The temporary closure of the Walk-In Centre at Boots in Broadmead, Bristol, is to be extended to 30 September while options are considered to restore the service within national guidance around social distancing as our priority is to ensure the safety of our staff and service users.

Adult community health services

Please use the links below for information on changes to specific services, and for details of advice and guidance lines (where available):

Dressing clinics

Weekend appointment-only dressing clinics at Cossham and Yate have been stopped immediately in order to protect people as a result of the pandemic. Anyone who needs a dressing changed should speak to their GP.

Suspended classes

  • Diabetes Structured Education
  • Pulmonary Rehabilitation
  • Strength and Balance Classes
  • Musculoskeletal Physiotherapy classes/groups

Children's services

Community Children’s Health Partnership (CCHP)

Clinical services for children have been restored and are health staff are offering both face-to-face and digital appointments (phone or video-call).  Children are being seen in their homes, schools and in clinic dependant on which health professional they are seeing, and their individual health needs.

Lifetime Service

Services provided by ourselves via the Lifetime Service for children with life-limiting conditions, Children’s Hospice South West and Jessie May are working together to meet the urgent and essential needs of the families that we care for through this challenging time. Our first priority is to ensure that children remain cared for and supported in the community wherever possible and appropriate. From 11 April, a dedicated telephone number offering 24/7 access to advice and support from a nurse with hospice/community care experience has been provided to families directly.