Organisational Survey – September 2011

You said:

that across the organisation we treat you with care and compassion, you felt satisfied with the service we provide and you would recommend our services to family and friends.

Some of you were less sure where to seek more support and some felt that we could do better and gave us lots of suggestions as to how we should do that.

Teams have developed Action Plans to address the issues that have arisen from the survey. They are being followed up in February to check on progress.

We are going to:

Carry out further surveys to find out in more specific detail what you think. We are planning the following surveys that you may be able to take part in:

• Inpatient Food Survey – January 2012
• Carers Survey – March 2012
• Organisation-wide Survey – September 2012